FAQ

Straight answers.

Getting started

Do I need design skills?: None. You answer a few quick questions and our team builds the whole store for you — design, colors, copy, product. You just run the simple stuff.
How does it work and how long does it take?: Pay to start, then set up your store in a few minutes: name, logo, look and products. Our team builds it, checks it, and emails you when it's live. No building on your end.
Do I need to manage inventory?: No. We print on demand from our Utah warehouse. You don't hold any product.

What does the setup cover?: Setup $249 (launch pricing). It covers two logos vectorized (so they print sharp at any size) and 50 pre-printed transfers of each, stocked in our warehouse so your first orders ship fast.
When do I pay?: Up front, when you sign up: Setup $249 (launch pricing) plus your first month. Then $79 a month. Cancel anytime.
Can I get the setup fee waived?: Ask how you can get your setup fee waived→
What if I need more than two logos?: Extra logos run about $75 each to vectorize. We quote you first — no surprise charges.
What does $79/month cover?: Hosting, the visual editor, print fulfillment infrastructure, payment processing, defect returns, customer-service tooling, platform updates.
Do you take a cut of sales?: No percentage cut. You set markup over wholesale. What you make above wholesale is yours, minus the card fee (2.9% + 30¢ on what the buyer pays).
When do I get paid?: Monthly. Stripe Connect sends your earnings once a month, for the month before.

How many products can I sell?: 16 included. Add 3 more for $45 one-time, anytime.
What products are available?: AS Colour blanks (tees, hoodies, sweatshirts, hats, bottoms) and Lift Threadz drops. More catalogs coming.
How long until customers get their order?: Typically 5-7 business days door-to-door in the US.

Who handles customer service?: You do — through your built-in support inbox. We give you the tools.
Who handles returns?: Malfunctions (defective stitching, misprints, etc) we handle. Other returns are at your discretion — your store policy, your decision.
What if there's a bad print?: Customer files a malfunction claim through your store, it routes to us, we re-print or refund.

Whose customers are these?: Yours. You own the customer relationship and the data.
Can I export my data?: Yes. Customer list, order history, everything. CSV export from your dashboard.
Can I cancel anytime?: Yes. No long-term contract. You keep your customer data on the way out.